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Support
Support Overview
Overview | Bulletins | Frequently Asked Questions

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The following support resources are available to Exa-Min software customers:

Software Updates
Refer to the Downloads page for a listing of the latest version for all software products. In many cases patches or new releases can be downloaded directly from this web site. If the release is too large for web download, only release notes are posted.

Wherever possible, Exa-Min release new software versions to overcome operational problems reported to us. Before logging a support call, please upgrade to the latest version or refer to the release notes to establish whether problems being experienced have been addressed in later releases.

Support Bulletins
These detail problems reported by other uses or found in our own in-house testing but not yet addressed by software updates.

Click here to view current support bulletins.

Frequently Asked Questions
In this section we list answers to common support questions. Issues addressed in the Trouble Shooting notes (see below) are not normally repeated in this section.

Click here to view the list of Frequently Asked Questions.

Trouble Shooting Notes
Trouble shooting notes list solutions to common support issues and are included in all Exa-Min user manuals. If you do not have a printed copy of the documentation, trace the 'documentation' link on the installation media to access the user manual as an Adobe PDF file.

Training Support
Contact Exa-Min or your local reseller for details of training services.

User Support
If you are unable to resolver a support issue with any of the above services, please e-mail Exa-Min or the reseller you acquired the software from.

Please include the following information in your e-mail:

  • Product Name.
  • Version number and serial number (see Help/about dialog on the Exa-Min software product).
  • Nature of the problem and data sets that trigger the problem.
  • Hardware and operating systems details (especially Windows version).
  • Contact details including name/ phone and e-mail.

Click here to e-mail Exa-Min.

 

Additional Information

If you can not find the answer to your question in these pages. Please contact Exa-Min Technologies with your query.