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Support bulletins describe recent support issues, particularly those that have not yet been addressed in new software patches or included in user documentation.

GBM Mobile
All Versions

Janury 2008
Installation and Configuration Trouble Shooting - Bulletin 12

Frequently Asked Questions - Common Support Issues - Installation problems, Camera Configuration, GPS issues

Click here to read the technical bulletin.

GBM Mobile for Trimble
V4.20

June 2007
Trimble Post Processing Work Around - Bulletin 11

Trimble Post Processing problems after Pathfinder Office V4 upgrade

Click here to read the technical bulletin.

GBM Mobile
V4.10/15/18

May 2007
GPS Trouble Shooting - Bulletin 10

GPS Comms log for advanced GPS trouble shooting

Click here to read the technical bulletin.

GBM Mobile
V4.10/15/18

May 2007
Software patch - Bulletin 9

SiRF GPS units and Static Navigation (V4.18 patch)

Click here to read the technical bulletin.

GBM Mobile
V4.10/15

November 2006
Software patch - Bulletin 8

V4.15 patch for GPS connection problems and intemittent instability with Windows Mobile 5.

Click here to read the technical bulletin.

GBM Mobile
V3.50.0037p

July 2006
Loading Custom Forms - Bulletin 7

Procedures for correcting a problem with loading custom forms onto mobile devices with some 3.50.0037p CDs

Click here to download the the technical bulletin in PDF format.

GBM Mobile
V3.50.0039 and later

September 2005
GBM Mobile for ike - Bulletin 6

Software extensions to support special features of ike hardware

Click here to download the the technical bulletin in PDF format.

GBM Mobile
All Versions

Updated September 2005
Hardware for Mobile Mapping - Bulletin 5

Mobile device and GPS hardware options

Click here to download the the technical bulletin in PDF format.

GBM Mobile
V2.51 and earlier

January 2004
Bluetooth GPS with Pocket PC 2002 - Bulletin 4 - Superceeded

Bluetooth GPS units do not work consistently with Microsoft Pocket PC2002.

Click here to download the the technical bulletin in PDF format.

GBM Mobile
V2.51 and earlier

November 2003
MapInfo Symbols - Bulletin 3 - Superceeded

On GBM Mobile Versions 2.51 and earlier, one symbol in each MapInfo font file does not render correctly in MapInfo MapX Mobile.

Click here to download the full technical bulletin with work-around instructions and a full listing of the affected symbols.

GBM Mobile
Pre V2.10

November 2003
Pocket PC 2003 - Bulletin 2

Versions of GBM Mobile prior to V2.10 are not intended for operation under Pocket PC 2003. Contact Exa-Min or your local reseller for a free upgrade.

GBM Mobile
Pre V2.10

November 2003
Unable to detect installation - Bulletin 1

When the maximum number of items are already registered in the start menu on the Pocket PC, the GBM Mobile installer is unable to add a new entry. Prior to V2.10, GBM Mobile Manager was then unable to detect that GBM Mobile has been installed onto the mobile device.

Either remove one of the existing start menu items and re-install GBM Mobile or contact Exa-Min or your local reseller for a free upgrade to V2.10.

 

Additional Information

If you can not find the answer to your question in these pages. Please contact Exa-Min Technologies with your query.